Down & Derby Cleaning – Privacy Policy

Effective Date: October 25, 2025

1. Introduction

Down & Derby Cleaning (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.downandderbycleaning.com) or book our cleaning services.

2. Information We Collect

  • Information you provide directly when you book a service (name, address, phone number, email).
  • Information you submit through quote requests or contact forms.
  • Non-identifiable data automatically collected such as IP address, browser type, and usage statistics for analytics and performance.

3. How We Use Your Information

  • To schedule and provide cleaning services.
  • To communicate with you about bookings, payments, or service updates.
  • To improve our website and user experience.

We do not sell or share your personal information with third-party marketing companies.

4. Third-Party Services & Sharing

We may share your information with trusted providers who help us operate this business, such as:

  • Scheduling software (Acuity Scheduling).
  • Payment processors (Venmo).

These providers only access the data necessary to perform their function and are bound by confidentiality. We may also disclose information if required by law.

5. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to improve functionality and analyze usage. You can disable cookies in your browser settings, but doing so may affect site performance.

6. Data Security & Retention

We implement reasonable safeguards to protect your information. However, no online transmission is completely secure. We retain your data only as long as needed for legitimate business or legal purposes.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. If applicable privacy laws (such as California Consumer Privacy Act) grant you additional rights, you may exercise them by contacting us directly.

8. Children

Our services are intended for adults. We do not knowingly collect data from children under 13. If you believe we have inadvertently done so, contact us and we will promptly delete the data.

9. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be posted here with a new effective date. Continued use of our website or booking services after updates constitutes acceptance of the revised policy.

10. Contact Information

Down & Derby Cleaning
Saratoga Springs / Clifton Park, NY
📞 (518) 306-7636
✉️ derbycleaningco@gmail.com

Last updated: October 25, 2025