Privacy Policy

Effective Date: October 9, 2025
Last Updated: October 9, 2025

Down and Derby Cleaning (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, schedule services, or communicate with us.

1. Information We Collect

We collect personal information that you voluntarily provide, including:

  • Name, email address, phone number, and service address

  • Payment or billing details processed securely through third-party providers

  • Information submitted through booking forms or contact messages

  • Automatically collected data such as IP address, browser type, and basic site-usage analytics (via cookies or tracking tools)

2. How We Use Your Information

Your information may be used to:

  • Schedule and confirm appointments

  • Communicate about services, estimates, or updates

  • Process payments and send invoices

  • Improve our website, marketing, and customer experience

  • Comply with tax, legal, or regulatory obligations

We do not sell or rent your personal data to anyone.

3. Information Sharing

We may share limited data only when necessary to:

  • Process bookings or payments through trusted providers (e.g., Squarespace, Acuity Scheduling, Square, Venmo, PayPal)

  • Analyze website traffic via Google Analytics

  • Comply with legal or regulatory requirements

All third-party processors are required to protect your information and use it only for their intended purpose.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and measure traffic.
You can disable cookies through your browser settings at any time. Disabling cookies may affect site performance but will not prevent you from booking services.

5. Data Retention

We retain your personal information only as long as needed to:

  • Provide and document services

  • Maintain accurate business and tax records

  • Meet legal and regulatory requirements

When information is no longer needed, it is securely deleted or anonymized.

6. Security

We implement reasonable technical and administrative measures to safeguard your data.
While no system is completely secure, we strive to protect your information from unauthorized access, alteration, or disclosure.

7. Your Rights

You may:

  • Request access to the personal information we hold about you

  • Ask us to correct or delete inaccurate data

  • Withdraw consent for communications at any time

To exercise these rights, email us at derbycleaningco@gmail.com.

8. Third-Party Links

Our site may include links to third-party websites or payment platforms.
We are not responsible for their privacy practices; please review their policies before submitting personal information.

9. Children’s Privacy

Our website and services are not directed toward individuals under 18 years old.
We do not knowingly collect personal data from minors.

10. Policy Updates

We may update this Privacy Policy periodically. The latest version will always appear on this page with a new effective date.
Continued use of our website or services after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Down and Derby Cleaning
📍 Saratoga County, New York
📧 derbycleaningco@gmail.com