Terms of Service
Effective Date: October 9, 2025
Last Updated: October 9, 2025
Welcome to Down and Derby Cleaning (“we,” “us,” or “our”).
By accessing our website, booking services, or communicating with us in any way, you agree to the following Terms of Service. Please read them carefully before using our site or scheduling a cleaning.
1. General
These Terms apply to all visitors, clients, and users of our website and services.
By booking or using our services, you confirm that you are at least 18 years old or have authorization to act on behalf of the property owner.
We may update these Terms at any time. Continued use of our website or services after updates are posted constitutes acceptance of the revised Terms.
2. Services
Down and Derby Cleaning provides residential and specialty cleaning services as described on our website or booking pages.
All pricing, service descriptions, and availability are subject to change without notice.
Services may vary based on property condition, access, and specific client needs.
3. Scheduling and Access
Appointments are made through our scheduling system, email, or direct communication.
Clients agree to:
Provide accurate information (name, address, contact details, access instructions).
Ensure safe, unobstructed access to the property at the scheduled time.
Secure pets, fragile items, and valuables before service begins.
We reserve the right to refuse or reschedule a service if the environment is unsafe or unsanitary.
4. Cancellations and Rescheduling
We require at least 24 hours’ notice to cancel or reschedule any appointment.
Cancellations with less than 24 hours’ notice may incur a fee of up to 50% of the service cost.
Missed or inaccessible appointments may be charged in full.
We understand emergencies happen and will make reasonable accommodations when possible.
5. Payments
Payment is due at or before the time of service unless otherwise agreed.
We accept digital payments through trusted processors such as Square, Venmo Business, or PayPal.
Unpaid balances may result in service suspension or collection of additional fees.
6. Refunds and Satisfaction
If you are not satisfied with your cleaning, please contact us within 24 hours of service.
We will make reasonable efforts to resolve the issue or re-clean specific areas.
Refunds are issued only at our discretion.
7. Property and Liability
By booking, you grant Down and Derby Cleaning permission to enter your property during the scheduled service time.
We handle your belongings with care but are not responsible for:
Pre-existing damage, wear, or loose fixtures
Items that are unstable, unsecured, or fragile
Allergic reactions to cleaning products not disclosed in advance
Loss or damage caused by unsafe conditions, pests, or biohazards
Clients are responsible for ensuring a safe work environment.
8. Cleaning Products and Supplies
We use professional-grade products suitable for most surfaces.
If you have specific preferences or sensitivities, please inform us prior to service.
We make reasonable accommodations but cannot guarantee results when alternative products are required.
9. Website and Content
All content on our website — including text, images, videos, and branding — is owned by Down and Derby Cleaning unless otherwise noted.
You may not copy, modify, or distribute this content for commercial purposes without written consent.
10. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website or booking services, you consent to that policy.
11. Limitation of Liability
To the fullest extent permitted by law, Down and Derby Cleaning and its representatives are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Our total liability shall not exceed the amount paid for the specific service in question.
12. Governing Law
These Terms are governed by the laws of the State of New York.
Any disputes will be resolved in the courts of Saratoga County, New York.
13. Contact
For questions or concerns about these Terms, please contact:
Down and Derby Cleaning
📍 Saratoga County, New York
📧 derbycleaningco@gmail.com